Shipping & Returns
Need an update on your order? No problem, we have you covered. Simply enter in the tracking number you received via email from The Bathologist when your package was shipped and stay up to date on the package status.
If you need help locating your tracking number please email us at hello@thebathologist.com or call 613-435-8520.
Returns
You have up to 30 days to return any defective products for either a refund or replacement. For requests beyond 30 days please contact hello@thebathologist.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1 business day.
Late or missing refunds (if applicable)
If you haven’t received a refund yet please contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as it may take up to 5 business days for your refund to be processed. Despite this if you still have not received your refund yet, please contact us at hello@thebathologist.com .
Sale items (if applicable)
Sale items can be returned for exchange only while supplies last.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thebathologist.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Returns
To return your product, please ship to 100-145 Loretta Ave N, Ottawa ON K1Y 2J9. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on the original purchase are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.